Get Help From IT

  • Web Help DeskDPS uses Solarwinds Web Help Desk (WHD) ticketing system to keep track of requests for assistance with District-issued devices, software, email, and other issues. Click Web Help Desk to submit your ticket to ask for help.

    Helpful Documents:

    Student Instructions

    A Web Help Desk account has been created for each student. Use your Google credentials to access the Web Help Desk.
      
    Once you are logged in, you are able to submit a help desk ticket.
    1. Select the appropriate request type.
    2. Select a Request Subtype, if applicable.
    3. Put in a description of your issue.
    4. Click Save to create the ticket.
    The Web Help Desk system will send you a confirmation message containing your ticket number. Until you have access to your Google email, you will not be able to see the confirmation email. It is important to check the status of your ticket in the Help Desk system. You can see your ticket(s) on the 'History' page.
     
    Staff Instructions
    1. Enter your existing district email (xxxxx@dps61.org) and password login credentials
    2. If the Help Request page is not displayed, click Request in the Web Help Desk console toolbar.
    3. Select the Request Type option that best describes the reason for your request.
    4. In the Request Detail section, provide a detailed explanation of your request or problem. 
    5. If you have supporting documents such as log files, screenshots, or configuration files, click Add File and attach them to the request.
    6. Verify that your Location is correct.
    7. Complete any additional fields associated with the selected Request Type.
    8. Click Save to create the ticket.
    The Web Help Desk system will send you a confirmation message containing your ticket number.